Terms & Conditions

1. Operator Identification

This website is operated by Jaybest Multi Services SRL, an integral residential and tourism operator based in Punta Cana, La Altagracia, Dominican Republic. For direct assistance, bookings, or corporate/group invoicing (available upon prior request), please contact us at info@jaybestmultiservices.com or via phone/WhatsApp at +1 809 408 8070.

2. Private Stays (Villa & Apartment)

Bookings for Villa Paradise Cove and the Parque San Juan Apartment are subject to availability confirmed in writing via official WhatsApp or email.

• Standard check-in and check-out times, security deposit terms, and maximum guest capacity are expressly confirmed in each quote.
• The primary guest agrees to respect residential community guidelines, property furnishings, and common areas or the private pool.

3. 24/7 Private PUJ Airport Transfers

All transfers to and from Punta Cana International Airport (PUJ) are 100% private at a pre-agreed flat rate.

• Live flight tracking: When you share your flight number, we track your arrival in real time. No extra fees apply for airline delays or normal immigration and baggage claim times.
• Child seats & luggage: Infant car seats or boosters and standard agreed luggage are included at no extra cost.

4. VIP Tours, Excursions & Weather Guarantee

Excursions include round-trip transportation from your villa or hotel in the Punta Cana / Bávaro / Cap Cana / Uvero Alto area, according to the selected itinerary.

• Zero-Risk Weather Guarantee: If the Port Authority or competent authorities suspend a maritime tour due to adverse weather conditions, you may choose to reschedule at no cost for another day of your stay or receive a 100% refund of your payment.
• Activity safety: Buggy and ATV drivers must be 18+ with a valid driver's license. All participants must follow instructions from certified guides.

5. Payments, Cancellations & Changes

We accept cash (USD or DOP), local bank transfers (Banco Popular Dominicano), and verified electronic payment links. Schedule or date changes are subject to availability and should be requested as early as possible through our official channels.

6. Governing Law

These terms are governed by the laws of the Dominican Republic. Any inquiry or clarification will be handled promptly and personally by the Jaybest Multi Services SRL team.